PAUL this is my reflection for the 7 October The day was Wednesday and I would like to share with you what I learned outside the class is all about the communication and how much the communication is important for the mangers, governments officials and for the professors in short its essential for each and everyone. As it is said that at least 80%of the manager's working hours are spent in verbal communication so if the communication is not effective then how the managers will achieve their output. their are some principles for the efficient communication.
listening : good listening skills helps to listen to customers inquires and complaints and able to solve the problems which gains customer loyalty
while meeting with the people you make it sure that you hear the person's name and use it right away which will helpful to remember it.
show values for people's time and provide with short and specify informations.
Also give a chance to each and every person to speak and ask the question from your listener to
involve them in the conversation\
our some part of the communication also involves non verbal which means eye contact , facial experience, voice tone and hand gesture . while taking to someone maintain the eye contact and be consistent with your message.
Lastly I can said that communication is very much essential in each and every where to deliver your message to some one you must have a capability to communicate and also take care of the above factors .
So I learned about the communication and how to do it effectively.
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